Return Policy

Return & Refund Policy

This Return Policy applies to purchases made through ELIMO LTD. Please read it carefully before initiating a return.

Returns Eligibility

Customers may request a return within 30 days of receiving their order.

To be eligible for a return:

• The item must be unused and in its original condition
• The item must be returned in its original packaging
• Proof of purchase (order number or receipt) is required

Items returned without prior approval may not be accepted.

Non-Returnable Items

Certain products are not eligible for return, including:

• Gift cards
• Downloadable or digital products
• Personal care or hygiene-related items
• Hazardous materials or flammable products

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We may request photographic evidence to assist with resolution.

Approved cases will be resolved through a replacement or refund at no additional cost.

Refunds

Once your returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved, refunds will be processed to the original payment method within 3–7 business days. Processing times may vary depending on your bank or payment provider.

Late or Missing Refunds

If you have not received your refund after confirmation:

• Please check your bank or card account again
• Contact your card issuer or bank for further information
• If the issue persists, contact our support team

Exchanges

We only replace items if they are defective or damaged. Exchanges are subject to product availability.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (incorrect or defective item).

Shipping costs are non-refundable unless otherwise stated.

Incorrect Address

Please ensure your shipping address is entered correctly at checkout. ELIMO LTD is not responsible for orders lost due to incorrect or incomplete address details provided by the customer.

How to Initiate a Return

To request a return, please contact our customer support team for return authorisation and instructions.

Contact Information:
ELIMO LTD
71–75 Shelton Street, Covent Garden
London, WC2H 9JQ, United Kingdom
Email: enquiries@elimodepot.com