FAQs
Where do you ship from?
All orders are dispatched from our fulfillment partners within the United Kingdom.
Do you ship internationally?
Yes, ELIMO LTD offers both UK and international shipping. Availability may vary depending on destination.
Do you offer shipping insurance?
Orders are shipped using reputable carriers. Some shipments may include insurance depending on the shipping method selected.
Do you offer free shipping?
Free shipping may be available during promotional periods. Any applicable shipping offers are clearly displayed at checkout.
What payment methods do you accept?
We accept major debit and credit cards, including Visa and Mastercard. Additional payment methods may be offered at checkout depending on availability.
Why was my payment declined?
If your payment was declined, this is usually due to your card issuer or bank. Please ensure your billing details are correct or contact your bank for further assistance.
I placed an order but did not receive a confirmation email.
Please check your spam or junk folder. If you still cannot locate your confirmation email, contact us at enquiries@elimodepot.com.
When will my order arrive?
Orders are typically processed within 1–2 business days. Estimated delivery times are shown at checkout and may vary based on location and carrier.
How can I track my order?
Once your order has been dispatched, you will receive a tracking email where tracking is available. You can also visit our Track Order page.
Why is my tracking number not updating?
Tracking updates may take 24–48 hours to appear after dispatch. Delays can occasionally occur due to carrier systems.
Can I change or cancel my order?
Order changes or cancellations may be possible if the order has not yet been processed. Please contact us as soon as possible with your order number.
How long do refunds take?
Approved refunds are processed back to the original payment method within 5–10 business days, depending on your bank.
What if I receive the wrong or missing item?
If your order arrives incorrect or incomplete, please contact us at enquiries@elimodepot.com
with your order number and supporting photos. We will resolve the issue promptly.
Do you have a return policy?
Yes. Returns are accepted in accordance with our Return Policy. Items must meet return conditions to be eligible for a refund.
Please review our Return Policy for full details.
I still need help. What should I do?
If your question is not answered here, please contact our customer support team at enquiries@elimodepot.com We aim to respond within 24–48 business hours.